Areas where the delivery service cannot be provided include: closed areas, sections that cannot be accessed by trucks of 5.5 tons or more, exhibition venues, warehouses, hotels, decoration units, houseboats / boats, construction sites, container terminals, and goods must be hung into the house or on site through the terrace The environment does not allow the delivery of purchased goods. If delivery to the passenger terminal is required, customers must arrange for sea transportation and cargo loading and unloading.

The delivery service is not applicable to the products of the home furnishing department, fragile goods and display items. Customers in outlying islands and Macau can arrange the combined delivery of store goods and warehouse goods.

All goods must be delivered within 30 days after the purchase date. 

The delivery service charge is within 100 meters from the unloading point to the delivery address, otherwise the delivery team appointed by IKEA will directly charge a handling fee of HK $ 300 and provide a receipt. Islands of delivery, in addition to outside Lantau, Cheung Chau, Peng Chau and Lamma skin and does not include the disposal of packaging materials, other service charges for the unloading point to within 50 meters between the shipping address, 

places outside the scope of the following principles toll:

If the delivery location does not have a lift or the goods must be delivered via stairs, customers must pay a handling fee of HK $ 50 per floor, up to the eighth floor.

If on the day of delivery, no one answers the delivery address, the delivery fee will not be refunded. If you need to arrange delivery again, we will charge the delivery fee again.

If the weather on the day of delivery encounters bad weather, severe flooding, road blockage or closure, the delivery service may be delayed or suspended. We will contact customers via SMS and telephone within 24 hours to make arrangements, and the delivery service will be completed within seven days.

The consignee must be at least 18 years old and be an authorized representative of the customer. Any consignee's instructions / information or actions provided represent the customer himself.